The May Day holiday in 2024 starts on May 1 (Wednesday) and ends on May 5 (Sunday). During the holiday, lines operated by BJMTR carried a total of 9.565 million passenger trips. Among which, the patronage of Line 4-Daxing is 5.089 million, the patronage of Line 14 is 2.797 million, the patronage of Line 16 is 1.214 million, the patronage of south section of Line 17 is 0.242 million and the patronage of north section of Line 17 is 0.223 million.
Station pilot program: Installation of translation devices at the station and addition of speakers at entrances for improved passenger service.
In order to further meet the travel demands of passengers, BJMTR has piloted the deployment of multilingual translation devices at 4 stations this year: Beijing South Railway Station on Line 4-Daxing, Wangjing Station on Line 14, Fengtai Railway Station on Line 16, and Workers' Stadium Station on Line 17. Since the pilot program began, the translation devices have provided accurate and fast translation services to nearly 500 passengers, enabling barrier-free and smooth communication with passengers. Among them, the device of Workers' Stadium Station on Line 17 has been used more than 370 times since its launch, as it is located near the Sanlitun commercial area and the Workers' Stadium, which attracts a large number of foreign passengers on a daily basis.
In addition, Garden Expo Park Station on Line 14 is located near the Beijing Garden Expo Park. During holidays, the daily passenger flow at the station can reach 12,000. In order to improve the passenger travel experience, BJMTR has upgraded and optimized the broadcasting equipment at Entrance C of Garden Expo Park Station, adding 4 column-shaped loudspeakers to further enhance the broadcasting coverage in the station. Passengers can obtain real-time metro operation service information as soon as they enter the station.
In collaboration with 7 schools en route, student volunteers help passengers travel smoothly.
To further enhance passenger travel experience and provide more opportunities for the public to participate in social services and the development of public transportation environment, BJMTR has been continuously carrying out volunteer service activities at stations. Recently, BJMTR has cooperated with 7 schools en route, namely the University of International Relations, Peking University, Renmin University, High School Affiliated to BIT, Beijing Xicheng Foreign Languages School, Fengtai No. 2 Middle School, and Beijing No. 57 Middle School, to recruit student volunteers. From March 16 to May 5, on weekends and holidays, volunteers provide services at the following stations: Beigongmen Station, Peking Univ. East Gate Station, National Library Station, Renmin University Station, Xizhimen Station on Line 4 -Daxing, Fengtai Railway Station and Yuyuantan Park East Gate Station on Line 16. At key locations in the station, such as entrances, platforms, AFGs, and automatic ticket vending machines, they will provide guidance and consultation services to passengers, making it more convenient for passengers to travel.