Since 2019, BJMTR has been releasing “Customer Service Pledge” annually, which includes commitments to "maintain high levels of train operation performance", "ensure the reliability of equipment and facilities", "create a pleasant urban transportation environment", and "listen to the voice of customers". BJMTR has been continuously introducing thoughtful service initiatives and carrying out convenient facility upgrades to enhance the passenger experience. Additionally, BJMTR encourages passengers to provide active feedback and suggestions to further improve service quality.
We pledge to:
Maintain High Levels of Train Operation Performance
Ensure the Reliability of Equipment and Facilities
Create a Pleasant Urban Transportation Environment
Listen to the Voice of Customers